Customer Service & Contact Information To Contact us with questions or comments, please email us at Info@SentimentalValues.com. Please note: 95% of our orders are submitted through our secure online shopping cart.  Therefore, our phone system is not designed for a high volume of calls. If possible, please submit your requests, questions and comments via email.  Thank you! Please direct all phone inquiries to (888) 205-0448  Monday - Friday 10 a.m. to 5 p.m. Mountain Time. Shipping Rates: Ground $9.95 3 Day Select $14.00 2nd Day Air $17.00 Next Day Air $35.00 Refunds & Exchanges Although each garment is carefully inspected for quality before it leaves the factory, please check the garment carefully before removing any tags or labels. Exchanges will be made only for size differences when necessary within the same style. Any size exchange must be requested within 48 hours of receipt of goods. A Return Authorization (RA)  number is required for all returned items.  Please email us at Info@SentimentalValues.com to receive an RA number. Thank you! Product is non-refundable if worn. Returns for any reason other than  our error is  subject to a 10% restocking fee plus freight. We do our best to show accurate pictures & sizes of our items. If you have any questions, please contact us before you order. A Return Authorization Number (RA) number is required for all returned items. Please email us at Info@SentimentalValues.com to receive an RA number.  Shipping charges will be credited only  for errors made by Sentimental Values.  All other shipping charges are your responsibility and are non-refundable.